We have a dedicated team to offer 24/7 support to our users.Before contacting us please check our FAQ maybe your question is already there.If you did not find any answers please open a support ticket : click here .
Before contacting us please check :
- Our online tutorials
- Your internet connection
- Your SUB status
- Try to reboot your MODEM/DEVICE
The best way to contact us is by opening a support ticket , our team usually answers all tickets in less than 24 hours , you can also contact us via Skype or our international call center.
Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy.
Traditional satellite dish requires the customer to install a dish on their whereabouts. IPTV offers a unique solution for customers who are unable to satellite programming (due to no sight to the satellite or apartment with its limitations). IPTV provides higher quality and cheaper than traditional satellite service.
To install and use the IPTV, you need the following: High-speed Internet connection (recommended or higher) at least 4.0 Mbps. A functioning Smart TV. And a subscription from us .
Please use speed test server below to test your internet connection, Do this few times through the day. This will give you a good idea of overall internet speed available to you. A stable 4.0 Mbps is the minimum requirement. http://www.speedtest.net/
If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.
Sometimes you may experience buffering due to low internet speed or high internet traffic. Cause: The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions. Resolution: Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor. If not possible, try moving the box closer to the router. Change your WI-FI channel. To avoid interference with nearby devices. If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.
If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in. For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.
Yes. Our service is available worldwide to everyone.
Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time.
Yes, Please contact us.
Pay with your Debit/Credit Card Bitcoins through secured payment gate with automatic currency conversion and no hidden fees.
Subscription starting to be active from the moment you will receive your activation credentials in your e-mail. Example: David subscribed for 3 Months on February 1st at 11:55 PM and activation credentials were received February 2nd at 00:10 AM. David subscription is starting to be active from February 2nd 00:10 AM for next 3 months.
First, please check your network connection, reboot your router and device, and then try again. Secondly, if your network connection is no problem, please check whether your account is used on other devices. as you can view from more than 1 device at the same time
We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost. If a channel is down, we will do our best to restore that back to service. Please use the guidelines below before reporting a channel: – Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back. – Is this happening on all channels? If it is, you need to check on your end. – Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems) – Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
Because of decoder setting problem, some channels are only having sound without images/video, please do as followings: 1. Go to Settings in your device/app/program. 3. Choose Native for the Decoder. 4. Restart.
We can not promise all channels are working properly due to your Internet speed, Individual channel technical difficulties or if incompatible device/app/program is used.
If the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices. Contact us if the link does not work on your PC after troubleshooting.
Please check whether your account is used on other devices. If yes, please visit www.whatismyip.com by using a computer, and find your IP Address, next send your IP Address to us for restoration. Please note that 1 subscription can only be used on 1 device at the same time, otherwise your account would be banned soon because of automatic security defense. We only restore it for 2 times for 1 subscription. If your account is banned again after restoration please contact us. *If you abuse our service with using multiple devices for 1 subscription be aware we may permanently ban your subscription.
-Did you give us the correct MAC address? -Are you using a firewall, proxy or VPN? If so, our servers won’t allow you to connect. – Is your Internet speed at the recommended minimum— 8 Mbps for HD channels—or higher? – Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can. – Are your device’s specs powerful enough to effortlessly handle live HD streaming? – If you’re using an STB emulator did you follow the steps in our guide to Setup Android STB Emulator? – If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device? – If you’re using a MAG box have you tried restarting your device? – If you’re using an Android device/MAG box have you tried logging out then factory resetting your device? – Have you double-checked the server portals we sent you in the activation e-mail?
Yes it can, But please be aware that IPTV is not always 100% stable , some times you might face buffer issues or channels of line, that depends on your internet connection or channel sources, we do our best to solve any issue in less than 12 hours .
Most of our online store include HOME MADE or EXCLUSIVE 18+ contents, usually they are not found on any other place on the web.
We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we are more than happy to provide a complete refund within 30 days of your original purchase.
- Within 7 days = 100% Refunds
- Within 15 days = 50% Refunds
- After 15 Days = No Refunds